Treating customers fairly.

Our commitment

Parallax has adopted a Treating Customers Fairly policy under the Financial Institutions and Markets Act, 2021. Johann Brand, as sole member and Principal Officer, is personally responsible for it. These are the seven outcomes it commits us to, in plain language.

1. Fair treatment is how we work

Every piece of advice and every message to a client comes from Johann personally. If something we do is not fair to you, we want to hear about it.

2. Products that fit you

We recommend insurers and products for your needs, cost and circumstances, and we tell you what a product does not cover as well as what it does.

3. Clear information

• We explain cover, cost, exclusions and waiting periods in plain language before you decide.
• We check insurers' figures against the source documents and correct errors when we find them.
• We keep records of what we gave you, so you can ask for a copy later.

4. Suitable advice

We recommend replacing a policy only when it is better for you, after comparing cover, cost, waiting periods and any benefits you would lose. You get that comparison in writing. You can read how we are paid.

5. Service as promised

We warn you about the risk of a lapse, missed payments or a gap in cover, and we tell you when it is time to review your cover, investments or beneficiaries.

6. No unfair barriers after the sale

• You can change your cover, switch insurers or change brokers. We tell you what that means for you before you decide.
• We help you with claims and keep you informed. If a claim is declined, we ask the insurer for its reasons and tell you what can still be done.
• You can complain at any time, free of charge. See complaints and feedback.

7. Your privacy

We use your information only to advise and serve you, and share it only as our privacy notice explains.

Talk to us

Email cover@parallaxinsure.me or call +264 81 239 7526.