Privacy.

What we collect

• Identity and contact details: name, ID or passport number, date of birth, address, phone and email.
• Financial and policy information: income, bank details for debit orders, existing policies and investments, beneficiaries.
• Health and lifestyle information, only when an insurer needs it to underwrite cover or assess a claim.
• Information we must collect to verify your identity and source of funds under the Financial Intelligence Act.

Why we use it

Only to advise you, arrange and service your cover and investments, help with claims, meet our legal and regulatory duties, and keep in touch with you about your affairs. We do not sell your information or use it for unrelated purposes.

Who we share it with

• Insurers, investment platforms and medical schemes, to quote, apply, service or claim, as you have instructed.
• Other parties, such as another broker, attorney, fiduciary or accountant, only with your consent.
• Regulators and authorities, such as NAMFISA or the Financial Intelligence Centre, where the law requires it.
• IT service providers that store or process information for us: email hosting, cloud storage, website hosting and AI-assisted software we use to manage correspondence. They work under confidentiality, and some store data outside Namibia.

This website

• Messages sent through our website forms are delivered to us by FormSubmit (formsubmit.co), a third-party form service.
• The financial needs analysis quick check keeps your answers in your browser. If you choose to send your results to Johann, your answers, results and contact details are delivered to us the same way, and only after you tick the consent box.
• We use the Meta (Facebook) Pixel to measure our advertising, and your browser remembers for the current visit how you reached our site. The complaints page does not use either.

How we keep it safe

• Records are kept on password-protected devices and accounts that only Johann Brand can access.
• We never copy clients on each other's emails, and we send your documents only to you or the insurer concerned.
• If your information is lost or accessed without authority, we will tell you.

How long we keep it

For at least five years after our relationship ends, as the Financial Intelligence Act requires, and for as long as a policy, claim or dispute is open. After that we delete it securely.

Your rights

You can ask, free of charge, what information we hold about you, get a copy, ask us to correct it, and withdraw consent for any use the law does not require. Email cover@parallaxinsure.me or call +264 81 239 7526. We answer within 7 days.