Complaints and feedback.
Tell us what happened and what you would like us to put right.
Speak to us directly
Email cover@parallaxinsure.me or call +264 81 239 7526. You can raise a concern without completing this form.
What happens next
We acknowledge your complaint in writing within 2 working days and give you a reference number. You receive our final written response, with our reasons, within 7 days.
If we need an insurer or another party to answer first, we tell you in writing before the 7 days end why, what we are waiting for and when you will hear from us, and we update you at least weekly. If your complaint is about an insurer, we take it up with the insurer's complaints unit for you.
If our error or advice has caused you a financial loss, we put it right. Complaining is free.
Independent help
If you are not satisfied with the response, you can contact NAMFISA. Its complaints guidance explains how to raise a complaint. Keep copies of your correspondence.
NAMFISA: complaintsdept@namfisa.com.na · +264 61 290 5134.
Tell us about your concern
Online submission is not available yet. Please use the email address or telephone number on this page.