How we are paid.

How we earn our income

• Commission from insurers, at the rates the law allows. It is included in the premium you pay; it is not an extra charge.
• Advice or administration fees on investment platforms, only if you have agreed to the fee in writing.
• We charge no other fee without your prior written agreement.

You can ask what we earn

Before we recommend a product we tell you how we are paid on it, and you can ask at any time what we earn on any of your policies. Email cover@parallaxinsure.me.

How we keep our advice independent of our income

• We recommend products for your needs and for their cover, cost and service, not for the commission or fee they pay.
• We do not accept volume bonuses, sales targets, trips or other incentives from insurers that depend on how much business we place with them.
• We decline gifts or hospitality from insurers or service providers worth more than N$1,000, and we record smaller ones.
• We recommend replacing an existing policy only when it is better for you, and we give you the comparison in writing.
• If we refer you to another broker, attorney, fiduciary or service provider with whom we have a business, financial or family relationship, we tell you about it before you decide.

Our policy

These rules come from our Conflicts of Interest Policy, which is reviewed at least every six months. We keep a register of the relationships and gifts it covers.